Web Hosting – Linux: Setting up email in Thunderbird

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Follow the steps below to configure a new account on Mozilla Thunderbird to send and receive email from the email accounts created on your cPanel Shared Linux Hosting service.


  1. Create a mailbox on cPanel, if you have not already done so.
  2. Ensure you have your mailbox account details, including your username, password and the incoming and outgoing server names. You will need to change your password if you can’t remember it.
  3. Open Mozilla Thunderbird.
  4. Once open click on Create a new account.
  5. You will be prompted for some details of your account.
  6. Enter your name, email address and password.  This is how the information appears for our example account:
  7. Click Continue.
  8. Thunderbird will attempt to detect the correct settings.  The information it gets will be incorrect so once complete click Manual Setup…
  9. You can now correct the incoming mail settings for Thunderbird.  Under the heading Server Settings enter the following details:
    Server Name: Your incoming mail server name
    Port: 993
    User Name: Your email username
    Connection security: SSL/TLS
    Authentication: Normal password
  10. This is how the settings look for our example account:
  11. When complete select Outgoing Server (SMTP) from the left-hand window.
  12. Click the entry for your cPanel email account then click Edit…
  13. You will be prompted for further details.
  14. Enter the details as follows:
    Description: A name you can recognise this account by
    Server Name: Your outgoing server name
    Port: 465
    Connection security: SSL/TLS
    Authentication method: Normal password
    User Name: Your email username
  15. This is how the completed screen looks for our example account:
  16. Once completed click OK then click OK again.
  17. When you are back on the main Thunderbird screen click Get Mail.  Enter your email password when prompted and click OK.

Thunderbird should now be able to send and receive email using your new account.

Last Updated On April 12, 2018

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